Privacy Notice

1Scope of This Notice

This Notice applies to information we collect on this Website, in email, text, and other electronic messages between you and us, and when you interact with our advertising and applications on third-party websites and services that link to this Notice.

It does not apply to information collected by us offline or through any other means, including on any other website operated by Company or any third party, or by any third party through any application or content that may link to or be accessible from the Website.

Not Professional Healthcare Services or Medical Advice. This Website and the services described therein are not provided by a licensed healthcare provider. You will only receive wellness services upon signing an informed consent or similar intake agreement. This Website is provided for informational purposes and does not constitute medical or other professional advice.

2Children Under the Age of 16

Our Website is not intended for children sixteen (16) years of age or under. No one age sixteen (16) or under is permitted to provide any personal information to or on the Website. We do not knowingly collect personal information from children age sixteen (16) or under.

If we learn we have collected or received personal information from a child under sixteen (16) without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under sixteen (16), please contact us at info@deepbluecryo.com.

3Personal Information Sales — Opt-Out Rights

If you are thirteen (13) years of age or older, you have the right to direct us not to sell your personal information at any time. We do not sell the personal information of consumers at this time.

To exercise the right to opt-out, including pre-emptively, you may submit a request to us by emailing info@deepbluecryo.com with the subject line "Do Not Sell My Personal Information."

4Information We Collect & How We Collect It

We collect several types of information from and about users of our Website, including:

• Personal information by which you may be identified, such as name and email address.
• Information that is about you but individually does not identify you.
• Information about your internet connection, browser, the equipment you use to access our website, and usage details.

We collect this information:

• Directly from you when you provide it to us.
• Automatically as you navigate through the site (usage details, IP addresses, cookies, web beacons, AI mechanisms, and similar technologies).
• From third parties, for example, our business partners or others who have a role in our provision of services to you.

Personal information does not include publicly available government records, deidentified or aggregated consumer information, or information excluded by sector-specific laws such as HIPAA, FCRA, GLBA, and the Driver's Privacy Protection Act.

5Information You Provide to Us

The information we collect on or through our website may include:

• Information that you provide to us on our Website, including when you report a problem.
• Records and copies of your correspondence (including email addresses) if you contact us.
• Your search queries on the Website.
• Your registration for an account or other service from us.
• Any information we need to functionally perform our services or administer this Website.

6Non-Discrimination

We will not discriminate against you for exercising any of your rights under applicable law. Unless permitted by applicable law, we will not knowingly deny you goods or services, charge you different prices, provide a different level of quality, or suggest that you may receive different treatment for exercising your privacy rights.

7Automatic Data Collection Technologies

As you navigate through and interact with our website, we may use automatic data collection technologies to collect certain information about your equipment, browsing actions, and patterns, including details of your visits, traffic data, location data, and information about your computer and internet connection.

The technologies we use may include:

• Cookies (browser cookies) — small files placed on your device. You may refuse cookies by activating the appropriate setting on your browser, though some parts of our website may then be inaccessible.
• Web Beacons — small electronic files on pages and emails that permit the Company to count users, verify email delivery, and record website statistics.
• Artificial Intelligence — we may use AI technologies to improve services, articulate recommendations, conduct analytics, support development, marketing, and enhance your experience.

8Third-Party Cookies & Tracking

Some content or applications on the Website are served by third parties, including advertisers, ad networks, content providers, and application providers. These third parties may use cookies alone or in conjunction with web beacons or other tracking technologies to collect information about you when you use our website.

We do not control these third parties' tracking technologies or how they may be used. If you have any questions about an advertisement or other targeted content, you should contact the responsible provider directly.

9How We Use Your Information

We use information that we collect about you or that you provide to us, including any personal information:

• To present our website and its contents to you.
• To provide you with information, products, or services that you request.
• To fulfill any other purpose for which you provide it.
• To notify you about changes to our website or services.
• To allow you to participate in interactive features on our website.
• To send you promotional emails and newsletters.
• To contact you for surveys and market research.
• To customize our website according to your preferences.
• To respond to inquiries made by an agent acting on your behalf.
• For any other purpose with your consent.

10Retention of Your Information

We retain information we collect based upon the kind of information and applicable laws. We weigh factors including operative laws and legal compliance requirements, business needs, your instructions regarding your information, record-keeping requirements, the need to provide you with services, and permitted retention under applicable law.

11Disclosure of Your Information

We may disclose aggregated information about our users, and information that does not identify any individual, without restriction. We may disclose personal information that we collect or you provide:

• To our subsidiaries and affiliates.
• To contractors, service providers, and other third parties we use to support our business.
• To a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of Company assets.
• To third parties to market their products or services to you if you have consented or not opted out.
• To fulfill the purpose for which you provide it.
• For any other purpose disclosed by us when you provide the information.
• With your consent.

We may also disclose any information, including personal information, to comply with any court order, law, or legal process; to enforce our Terms of Use; or if we believe disclosure is necessary to protect the rights, property, or safety of the Company, our customers, or others.

12Your Choices

You can set your browser to refuse all or some browser cookies, or to alert you when cookies are being sent. If you disable or refuse cookies, some parts of this site may be inaccessible or not function properly.

Residents of certain states and jurisdictions may have additional personal information rights and choices. Please see Your State Privacy Rights below for more information.

13User Contributions & Moderation

Our Website may allow for you to comment, provide feedback, or otherwise contribute ("User Contributions"). Any User Contribution may be made public, and by providing it you agree to waive any rights you may have had to keep all or part of it private. Please avoid posting personally identifiable information except as necessary.

All User Contributions are moderated prior to being published and subject to the terms set forth in our Terms of Use. We reserve the right to reject any content for any lawful reason.

14Your State Privacy Rights

You have several rights under privacy laws that may apply depending upon your location of access, including rights under laws in California, Colorado, Connecticut, Delaware, Florida, Indiana, Iowa, Montana, Oregon, Tennessee, Texas, Utah, Virginia, and Nevada.

Your rights under this Privacy Notice include:

• The right to know what information is being collected about you.
• The right to request deletion of your information (right to be forgotten).
• The right to request amendment, change, or correction to collected information.
• The right against discrimination for exercising privacy rights.
• The right to access the information we collect about you.
• The right to data portability.
• The right to opt out of the sale or sharing of personal information.
• The right to opt out of processing for targeted advertising purposes.
• The right to correct inaccuracies in processed personal information.
• The right to opt out of profiling used in making legal or significant decisions.

To exercise any of these rights, please contact us at info@deepbluecryo.com with the heading "Exercise of Privacy Rights" and describe in detail the right to be exercised and the specific information to which it is directed. We will respond within thirty (30) days unless a longer period is accommodated under applicable law.

15When We May Deny Your Request

We may deny your request if retaining the information is necessary to:

• Complete a transaction, provide a requested service, or perform our contract with you.
• Detect security incidents or protect against malicious, deceptive, fraudulent, or illegal activity.
• Debug products to identify and repair errors.
• Exercise free speech or ensure the right of another consumer to exercise their free speech rights.
• Engage in public or peer-reviewed research in the public interest.
• Enable solely internal uses reasonably aligned with consumer expectations.
• Comply with a legal obligation or applicable law.
• Make other internal and lawful uses compatible with the context in which you provided the information.

16Changes to Our Privacy Notice

We post changes we make to our Privacy Notice on this page. If we make material changes to how we treat our users' personal information, we will notify you through a notice on the Website home page. The date the Privacy Notice was last revised is identified at the top of the page.

You are responsible for ensuring we have an up-to-date, active, and deliverable email address for you, and for periodically visiting our Website and this Privacy Notice to check for any changes.

17Contacting Us

If you choose to contact us using our online contact form or by email, we will require your email address in order to respond. Your email address will be stored securely and will only be used for the purpose of responding to your request.

We ask that children aged sixteen (16) years or under do not contact us without adult supervision.

Should you have any questions, please contact us at info@deepbluecryo.com. We value your privacy and your feedback.